WestBow Press Bookstore and Ordering FAQs

Bookstore

General

Book Detail Page

Changing My Page

 

Features

 

Reader Feedback

 

Book Sales and Ordering

Ordering

 

Authors

 

Retailers

 

Returns and Shipping Problems

 

Shipping

 

 

 


 

 

Bookstore

General

How can I get my book featured in the bookstore?
There are four main criteria that WestBow Press uses to determine which authors and books will be featured in the bookstore; quality, quantity, timeliness and remarkability.

Books of high quality are those that have received positive editorial and/or customer reviews and have been deemed high quality by WestBow Press. Quantity is determined by the number of books that have been sold through the WestBow Press Bookstore. Books with the highest sales figures will be featured in the “Bestsellers” section. Timely books are those that are relevant to current events or hot topics in the media, or titles that are appropriate for the particular time of year. Qualifying titles may be featured in the seasonal section on the homepage. Remarkable books are those that have received special awards or designation from WestBow Press.

Authors may also be asked by WestBow Press to participate in an Author Video Interview, which is featured on the homepage of the bookstore.

My book just went live, why isn’t it showing up in the “New Releases” section?
The “New Releases” section is updated manually on a weekly basis. If your book has not yet appeared, check back the following week and it should then be available in the “New Releases” section. If your book still isn’t displaying two weeks after your book is live, contact Customer Service at 1.866.928.1240 or by email at customerservice@westbowpress.com.

How are the “Bestsellers” determined?
Bestsellers are determined by the number of copies sold through the WestBow Press Bookstore over the past month, approximately (retail channel sales and direct sales made by an author do NOT qualify towards this figure). The books with the highest sales will be featured in order of publish date, not by quantity sold. The Bestsellers section of the bookstore is updated weekly.

Who can I contact if I have a question that is not answered here?
If you have any additional questions about the bookstore, contact Customer Service at 1.866.928.1240 or by email at customerservice@westbowpress.com.

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Book Detail Page

Changing My Page

How can I edit my book detail page?
Log in to your WestBow Press Account and click on the “Book Status” tab to edit your book detail page. Updates will be posted after one business day.

Can I request the deletion of negative reviews?
If the review contains objectionable material, promotional content, inappropriate content, or off-topic content, we reserve the right to remove the review. Negative reviews that use obscene language or personally attack the author will not be posted. However, negative reviews that contain respectful criticism relevant to the book will be posted, and we will not consider an author's request to have those reviews removed. Our intention is to foster genuine conversation among readers.

If you have concerns about a specific review, please contact us and provide all the relevant details.

How can I find the link to my new book detail page?

  • Please visit the bookstore (http://bookstore.westbowpress.com/) and search for your title or pen name. Find your book in the search results and click on the title to be taken to your book detail page. That page will reflect the Web address.
  • If you cannot find the link, contact Customer Service at 1.866.928.1240 or by email at customerservice@westbowpress.com.

Why isn’t my book detail page showing updates I have made?
Changes you make to your book detail page will take at least one business day to appear. If your changes still aren’t displaying after the next full business day, contact Customer Service at 1.866.928.1240 or by email at customerservice@westbowpress.com.

How do I fix broken image links?
You may notice that some images on your book detail page are not appearing. In order to repair an image, you will need to remove the image and update it from its original source. Once this has been done and approved the image should appear as before.

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Features

How can customers preview the content of my book?
If the Google and Amazon Search Programs service was included as part of your publishing package or if you purchased it separately, potential customers will be able to view a sample of your book from your book detail page.

How does the Google and Amazon Search Programs preview work?
If you have received this service as part of a publishing package or purchased it separately, potential customers will be able to preview the content of your book directly from your book detail page. By clicking the “Free Preview” tab, a preview of your book will appear. The Google and Amazon Search Programs service allows customers to read a select number of pages or chapters of your book without ever leaving your book detail page.

Why does the Google and Amazon Search Programs preview only appear on some book detail pages?
The Google and Amazon Search Programs is a service that is only included in some publishing packages, otherwise it must be purchased. If you would like your book detail page to contain a preview of your book but you did not publish with a package containing the service, you can purchase it separately and have it added to your page.

Who can I contact if I have a question that is not answered here?
If you have any additional questions about the new bookstore, contact Customer Service at 1.866.928.1240 or by email at customerservice@westbowpress.com.

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Reader Feedback

How does the star rating system work?
Readers can rate your book on a scale of one to five. One star is the lowest rating, and a five-star rating is the best.

Can editors leave feedback on my page?
Yes. The Editorial Reviews tab lets editors review your book, while the Customer Reviews tab lets your readers review your book.

Why have comments?
Readers can post comments on your book’s detail page to share opinions and reviews of your book. A positive review may encourage other interested readers to purchase your book. We’ll review and approve each comment to ensure no foul language or content is posted.
Note: All content is submitted by reviewers. Comments in no way represent the opinion of WestBow Press.

Can I rate or post a comment on my book's detail page?
Comments and ratings are intended to share book reviews and provide potential customers with consumer feedback. We want to protect the integrity of our comments and rating system by ensuring all comments are made by readers. Comments made by an author on his or her own book detail page will be deleted.

Why isn't my comment posted yet?
Comments may take 72 hours to appear. If you’ve waited longer than 72 hours to see your comment, email customer support for assistance.

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Book Sales and Ordering

Ordering

I am an author. How do I order copies of my own book?
Authors will be able to log in to the bookstore using their WestBow Press account. Once logged in, authors will be able to order books at their discounted author price through the bookstore.

I am a retailer. How do I place a book order?
Retailers will be able to place volume book orders directly through the bookstore. Once you have registered, your retailer discount will be applied automatically when you place orders. Retail discounts range between 36 and 55 percent.

I am a customer. How do I place a book order?
Customers can place orders directly through the bookstore by logging in to their WestBow Press Account or by selecting to purchase as a guest.

How can I check the status of my book purchase order?
Once your order has been printed, assembled and boxed, you will receive a confirmation e-mail that includes your tracking number (if you selected Express Shipping).

How will I know if you have received my order?
Once we have received your order, we will either e-mail, fax or call you and provide an order confirmation with your Sales Order Number on it. If you do not receive a confirmation message from us, then for some reason we did not receive your order. If you have any questions, please contact our Book Sales Department.

Do I need an account to purchase books through the bookstore?
When placing a book order, you will be asked to log in to your WestBow Press Account before checking out. If you do not have an account, you can create one on the login page as you continue to checkout, or you may sign in and purchase as a guest. NOTE: Those who sign in as a guest will not be eligible to receive an author discount or retailer discount.

Who can I call to place a volume book order?
If you need to place a volume book order you may contact your Book Consultant at 1.866.928.1240.

How do I find the book I’m looking for?
Through the new advanced search engine, you can find books you are looking for by searching the name of the book, author’s name, genre, subject, ISBN or even by keywords that may be associated with the book.

What forms of payment do you accept?
We accept payment using Visa, MasterCard, Discover and American Express cards. To avoid the long delays that often occur when waiting for personal checks to clear the bank, we accept only certified checks and money orders. Checks must have a valid nine-digit bank routing number (ABA code) at the bottom.

How do I make online payments?
Online payments can be made by logging in to your WestBow Press Account and proceeding through the checkout process. Once you reach the payment page, select your card type and enter the name on the card, the card number, the expiration date and the security code.

What is the bookstore privacy policy?
Shopping at WestBow Press is safe. We provide a secure server for all purchases and anything involving your personal account information. This server utilizes an encryption technology designed to protect the information you provide. Should you prefer not to submit your credit card number online when buying, we do provide an opportunity to print out your order form to mail or fax to us with your credit card number, or you can mail your order form with a certified check or money order payment.

How can I redeem a book sales promotion I heard about in an email or phone call?
Most book sales promotions will be redeemable through the bookstore with the corresponding campaign code. If a campaign code is unavailable, you will need to call your WestBow Press Sales Team at 1.866.928.1240.

How do I sideload my Mobi e-book file onto my Kindle Fire?
Sideloading Kindle Fire with access to a computer (easiest):

  1. Using a mini USB to USB cord, connect the Kindle Fire to a computer. 
  2. Download the e-book file on your computer.
  3. Using a file explorer program, open up the Kindle (will show as a temporary drive). Also open the folder on the computer with the file.
  4. Drag the e-book file from the computer to the Kindle Fire Books directory. 
  5. Follow your computer’s procedure for disconnecting peripheral devices. The book will now be available in the Kindle Fire’s “Books” tab.

Sideloading using only the Kindle Fire:

  1. Download the e-book file to the Kindle Fire using either the browser or via email.
  2. Download and install a file explorer program, such as ES File Explorer from Amazon APP market (it’s free).
  3. Using the file explorer find the book file (it will be in the main Kindle directory) and copy it (press and hold the icon until the sub-menu pops up).
  4. Go to the “Books” folder.
  5. Paste the file (with ES Explorer you will need to select “Operations,” then hit paste).
  6. Power Kindle Fire off and back on.
  7. Book should be in the Books tab.

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How do I load a Kindle device or Kindle App with a MOBI file via Send-to-Kindle?

You and your approved contacts can send documents to your registered Kindle devices, free Kindle reading applications, and your Kindle Library in the Amazon Cloud by emailing them as an attachment to your Send-to-Kindle email address. Your Send-to-Kindle email address is a unique email address assigned to each of your Kindle devices and free Kindle reading applications upon registration.

How to send a document to your Kindle:

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Authors

How do I receive my author discount?
When placing an order, authors will be able to log in using their WestBow Press Account username and password. The author must enter their Customer ID number into the campaign section of the shopping cart to receive the discount. Once logged in, authors will receive the same discounts they are used to receiving from their Book Consultants when placing orders.

Can I get a special discount for ordering multiple copies?
Please refer to the charts below to determine the discount levels for volume book orders.

Paperback Discounts

Book Quantity

Discount*

1-24

30%

25-49

35%

50-99

40%

100-249

45%

250-499

50%

500-999

55%

1,000-1,999

60%

2,000+

Call for a Quote

Hardcover Discounts

Book Quantity

Discount*

1-24 books

20% off

25-49 books

30% off

50-99 books

35% off

100-249 books

40% off

250-499 books

45% off

500+ books

50% off

*Orders must be for a single title, same print format and shipped to single address; we cannot accommodate mix and match orders. All volume discount orders must be prepaid, and shipping charges are not included. Author purchases do not generate royalties and are non-returnable. These purchases do not include author event discount purchases.

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Retailers

As a retailer, what discounts are available to me?
Once your retailer status has been validated in the WestBow Press Bookstore, your retailer discount will automatically be applied when you place book orders.

How do I become a validated retailer?
Call 1.866.928.1240 and follow the prompts; a Retail Sales Consultant will instruct you on how to log in and will authenticate your access.

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Returns and Shipping Problems

What is the return policy?
Print-on-Demand orders are non-returnable and non-refundable, except in the event of poor print quality or an error in quantity. Please report quality or quantity issues to the Book Sales Department at 1.866.928.1240 immediately upon receipt of the order. All claims must be filed within 30 days of shipment receipt.

Can I cancel my book order?
Since an order is transmitted directly to the fulfillment center the minute you place it, your Print-on-Demand book order cannot be cancelled.

My order hasn't arrived. What do I do?
If you do not receive your order within 30 days, please contact our Book Sales Department to inquire about the shipping status.

My order arrived, but it isn't the book/quantity I specified. What do I do?
Inspect your order carefully when it arrives. Any problems should immediately be reported to our Book Sales Department. Have your order number handy. If your boxes are being sent to an author event venue, make arrangements with the event coordinator to check your order so there aren't any surprises on the day of the event.

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Shipping

How can I track my order?
Email confirmation will be sent at the time of shipping to your email address on file. This shipping confirmation will allow the user to track purchases online.

What are the new shipping timelines?
Shipping timelines and options are one of the much improved features of the new bookstore. We have introduced a new print-on-demand routing system that will drastically decrease shipping times. Also the new bookstore will offer customers more varied and economical shipping options.

Who can I contact if I have a question that is not answered here?
If you have any additional questions about the new bookstore, contact Customer Service at 1.866.928.1240 or by email at customerservice@westbowpress.com.

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