WESTBOW PRESS COMPLAINTS
At WestBow Press, we care about our authors’ publishing experiences. WestBow Press complaints are few and far between but are always handled in a timely manner with care and professionalism. We pride ourselves on customer service and providing quality publishing services to our authors. As a BBB-Accredited business, we are in contract with more than 7,000 authors and have brought nearly 4,550 titles to market.
If you have a concern that needs to be addressed, please contact the WestBow Press customer support team at 866.928.1240, extension 5094, and we will work with you to resolve any issues or complaints.
WestBow Press Complaints and Questions Answered: Striving for the Best in Christian Book Publishing
We receive many questions from our authors about how royalties work and we take these questions very seriously. Royalties are paid on a quarterly basis (four times a year), once your royalty earnings have reached $75.00 or more, as is described in our author publishing agreement. If you choose to receive royalty payments via direct deposit instead of a check, then the $75.00 threshold is not required. Since WestBow Press is a publishing services company, we do not pay advances. Royalties are based on the payments we actually receive from the sale of books. To learn more about royalties, visit our FAQs, or contact us.
Sales Figures and Reporting
WestBow Press authors are able to view their sales records in the Sales and Royalties section of My Account. We provide two reports: quarterly reports and monthly reports. Quarterly sales reports are provided four times per year in coordination with royalty payments and reflect the final, audited sales numbers. It takes a little time for external retailers to report sales information to us, so it is not updated in real time and may take up to 60 days after the close of the royalty quarter for sales information to be posted to My Account. Your monthly sales reports are updated monthly, with approximately a one and a half to two month lag before you will see it in your account.
Read our FAQs for more information on royalties and sales figures. Contact us if you have any questions about your sales figures.
Association with Thomas Nelson & Zondervan
WestBow Press is a division of Thomas Nelson & Zondervan, and this relationship offers unique opportunities to our authors. Thomas Nelson & Zondervan regularly review WestBow Press titles for possible acquisition.
WestBow Press’ association with Thomas Nelson & Zondervan also makes it possible for us to offer exclusive services and special promotions to our authors that are not available through any other self-publisher. We have hosted Women of Faith writing contests where the grand prize winners receive a publishing contract with WestBow Press. Throughout the year, WestBow Press offers the chance for authors to promote their book at Women of Faith events. Our authors can hold a book signing or showcase their e-book in the WestBow Press BookStub Gallery.
Let Us Know How We Can Help
It's our goal to make publishing easy and available to anyone, so that more authors can publish their books and reach their goals. Any WestBow Press complaints and questions will be responded to in a timely and professional manner. If you have any questions, concerns or complaints, please contact a customer service representative at 866.928.1240, extension 5094.